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Delivery

Shipping Domestic & International

When will my products be dispatched?

Our turnaround time is 3-5 working days, so your products will be dispatched within this period. In the unlikely case of a delay, we’ll contact you with an update as soon as possible.

Standard shipping

We currently only offer Standard delivery. Often orders shipped 1st Class arrive the next working day but can take up to 3 working days to arrive (in the UK).

Delivery Estimates once item is dispatched:

  • UK - 1 to 3 working days 
  • EU - 3 to 5 working days 
  • Everywhere else - 7 to 10 working days

Returns

We offer a 14 days return policy. You can return your order within this time for a full refund.

If you need to return any items simply email us for assistance.

Your product must be complete, unused and in ‘as new’ condition (e. g. if you have opened the packaging to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original packing and accessories.

Cancel­lations

We offer a 14 day can­cel­lati­ons policy. You must notify us before, or within 14 days after delivery that you would like to cancel your order. Your product must be complete, unused and in ‘as new’ condition (e. g. if you have opened the packaging to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original packing and accessories.

If your product, print, embroidery or any other em­bel­lis­hme­nts are defective in any way, please refer to our Faulty Goods policy.­ 

Mister H Apparels can­cel­lations policy does not affect your Statutory Rights.

Faulty goods

If your goods develop a fault within 28 days of delivery (including goods delivered with a print or manufac­tu­ring fault), the goods may be returned for either refund in full, or replacement. Replacement only is offered after 28 days and before 12 months. In all queries relating to faulty goods we require customers provide photographic evidence so we can investigate the issue.­ These promises do not apply to faults caused by accident, neglect or misuse.

Transit damage

All goods are examined in detail prior to despatch to ensure that they leave our suppliers warehouse in perfect condition. However, transit damage un­for­tuna­tely can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, then you must inform us within 24 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible.

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